Are your Healthcare Communications Reaching your LEP Patients?

The need for language and cultural services in the U.S. is estimated to grow

More than 23 million U.S. residents report having Limited English Proficiency (LEP), and changes to healthcare reform under the Obama administration and Affordable Care Act will increase the demand for language and cultural services in the U.S. to support a growing pool of patients eligible for care. As a result, services specializing in language and culture are in demand and are estimated to grow 12 percent per year.

Engaging and retaining clients, complying with legislation and enabling language access, can be complicated and expensive. Industry research firm, Common Sense Advisory, calculates that that the worldwide language-services business was worth $34 billion in 2012. VIA is dedicated to providing the industry with value-add services such as automated workflow, cultural assessment and free education for its customers. For example in 2012, we added a new service option that allows us to offer a full set of web and mobile training solutions to support the unique needs of the healthcare industry.
Find out more about how VIA can help you reduce costs and meet language access mandates through enhanced centralized translation approach.

What are you doing in 2013 to properly care for your LEP clients?


About the author:  Reymond the Marketing Manager and is the administrator for VIA's Speaking Healthcare blog and claims no authorship over this post. Read more from this author


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