Is having patience truly a virtue when it comes to healthcare reform?

patienceI wrote a blog in early October and at the time of my writing, I was really wondering what the future would be like for the federal and state healthcare exchanges. I never fathomed that there would be so many problems and that our national leaders would be immersed in so much debate and scrutiny because of the technological challenges the websites were having. It reminds me of my time with another employer at the end of 1999, the verge of the new millennium in an electronic age. Remember when the sky was going to fall and everything that was plugged in was going to blow up or at least reset itself when the calendar switched to 01/01/01?

Thankfully Y2K came and went and nothing really happened. Millions of dollars were spent in preparation of potential failures but outside the monetary loss, nothing happened. That was 13 years ago. Now we need to get these healthcare exchange sites fully operational for traffic and commerce. The deadline for enrolling for healthcare is December 15th. The state sites are getting by a little better than the federal site but all of this is one big ugly mess. So why are the sites having so much difficulty considering they have had three years to test and QA? Glitches, problems, system failures…these are all dreadful words we hate to tell our customers when our technology isn’t working. Americans are depending on this.

At VIA, we translate websites all the time. We deal with tight deadlines everyday and 99% of the time we do not disappoint. We work with the technological teams and do thorough testing to make sure it works in all the languages that have been localized. Personally, I’m having hard time empathizing. I think the sites had enough time to be ready.

I read that the California site had 100,000 enrollments. Oregon enrolled 50,000 and New York 30,000. So it’s not all doom and gloom.

I really hope they can get their websites functioning easily in the next few weeks and before the New Year. I don’t have the patience to see America’s new healthcare plan for everyone suffer like this.


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